Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE – BPO INDUSTRY

Location: Pearl Drive, Ortigas, Pasig City

Work Setup: Onsite

Employment Type: Project-Based Employment

Salary Package: PHP 25,000/month

Project Duration: Until December 2026, with potential for long-term employment

Job Overview We are looking for customer-focused and reliable Customer Service Representatives to join our BPO team. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns efficiently across phone, email, and live chat.

While the position is initially project-based, qualified employees may have opportunities for long-term employment depending on business requirements, project continuity, and performance.

Qualifications Bachelor's/College Degree in any field

At least 1–2 years of call center experience in customer service and/or sales is preferred

Fresh candidates may be considered with full training provided to qualified applicants

Excellent verbal and written English communication skills

Professional, empathetic, and customer-focused approach

Basic computer, typing, and system navigation skills

Familiarity with CRM/ticketing platforms such as Zendesk, Salesforce, or similar systems

Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint

Ability to work independently with minimal supervision

Positive attitude, patience, initiative, and willingness to learn

Good judgment and goal-oriented mindset

Willing to work night shifts, weekends, and holidays

Key Responsibilities Handle high volumes of inbound calls, emails, and live chats

Identify customer needs and provide accurate information about products and services

Process customer orders, returns, and account updates

Resolve customer concerns professionally and efficiently

Maintain excellent customer service while meeting quality and productivity standards

Accurately document customer interactions and transactions

Follow company policies, procedures, and service standards

Escalate complex concerns when necessary

WHY JOIN US?

PHP 25,000 salary package

Full training provided to qualified candidates

Opportunity for long-term employment based on business needs and performance

Gain valuable experience in a fast-paced BPO environment

Work with a customer-focused team

How To Apply Interested candidates may submit their updated resume and contact information for consideration.

Work Location: Pearl Drive, Ortigas, Pasig City

Work Setup: Onsite

Salary: PHP 25,000/month

Employment: Project-Based until December 2026