Customer Service Representative

We are seeking a customer-oriented representative to service our customer accounts. Accuracy and efficiency are key, and the ability to work with a small team, pitching in when needed to best service customers. If you are patient and empathetic to customer needs, passionate about design and/or furniture, with a keen attention to detail, you will thrive in this role. This is a full-time role and you will be based in our distribution center in Burlington NJ. 

Customer Service Representative Responsibilities:

• Work closely with the sales team and clients to ensure orders are entered timely and accurately.
• Create quotations and assist clients with pricing inquiries
• Act as liaison between the factory in Denmark and clients placing orders
• Coordinate special order requests and custom upholstery applications with our factory
• Serve as an expert on product specifications and variances
• Use internal resources to provide production lead times and stock levels when requested
• Resolve customer issues regarding quality claims and returns
• Desire to build strong relationships with clients and internal team members
• Assist with logistics responsibilities to ensure orders are shipped and invoiced in a timely manner
• Work in tandem with our logistics partner to resolve potential issues occurring before shipment
• Occasionally commute to New York City office for staff events/additional training
• Other responsibilities assigned as needed

Ideal Qualifications:

• Three to five years’ experience in a customer service role, preferably in the luxury furniture industry.
• Action oriented self-starter with the ability to multitask and prioritize.
• Highly organized with passion to complete tasks in a timely manner.
• Attention to detail processing product information, pricing and supporting documentation.
• Experienced working with order entry systems. Microsoft Axapta a plus.
• Excellent English communication skills, verbal and written.
• Computer skills: Microsoft Suite (Outlook, Excel, Word).
• Strong desire for continual learning and self-improvement.
• Flexible and adaptable, not averse to changing priorities.

WE OFFER YOU

• The opportunity to become part of a global family-owned company with strong craftsmanship and quality values, an ambitious growth strategy and a unique collection of high-end design furniture and accessories
• Being part of a dynamic and ambitious sales team with colleagues all over the world

Terms of employment are negotiated individually corresponding to experience and qualifications.

Compensation $62,000+ depending on qualifications.

INTERESTED?

If the position has caught your interest, please submit your application and CV by pressing the “Apply”-button below as soon as possible.

If you want to know more about the position, please contact Operation Lead, US, Allon Levin on 347-975-2782.