Customer Service Representative

• Act as the first point of contact for parents, students and visitors.
• Handle parent enquiries, requests and concerns professionally and promptly.
• Coordinate with academic and administrative departments to resolve issues.
• Maintain accurate records of enquiries, complaints, feedback and resolutions.
• Follow up with parents and ensure timely closure of concerns.
• Assist with admissions enquiries, school information and appointment coordination.
• Maintain effective communication through calls, emails and WhatsApp.
• Collect and monitor parent feedback and escalate important matters to management.
• Support PTMs, school events and other parent-related activities.
• Maintain a professional, courteous and service-oriented approach at all times.

Requirements

• Graduate in any discipline.
• 2–4 years of experience in customer service, front office, school administration or a similar role.
• Excellent English communication and interpersonal skills.
• Good coordination, follow-up and problem-solving abilities.
• Proficiency in MS Office and basic computer applications.
• Presentable, organised and patient with a strong customer-service orientation.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid time off

Work Location: In person