Customer Service Representative

Rougham, Bury St Edmunds

08:00 – 17:00 Monday - Friday

The Vollers Group (www.vollers.com) are a German Company with over 90 years' experience in the storage, handling and movement of tea, coffee and cocoa. They are a family owned business with 12 sites across Europe with one of the most recent additions to their portfolio being their first base in the UK.

Vollers are seeking a Customer Service Representative to be based at their site in Rougham, Suffolk.

Reporting to the Customer Services Team Lead, the main duties of the role will include:

• Entering customer orders to the in-house computer system
• Obtaining quotations for and booking haulage for deliveries via online carrier systems and via email
• Tracking and tracing deliveries
• Communicating directly with customers and suppliers on the telephone and via e-mail
• Recording and responding to customer complaints
• Liaising with the warehouse team to ensure customer orders are handled promptly
• Liaising with the finance team to ensure customer accounts are up to date before stock release
• Investigation of stock-related queries
• Building solid relationships with customers
• General administration tasks as required

The ideal candidate will have a good telephone manner, competent IT skills, particularly MS Office and be a confident, positive communicator at all levels.

Previous administrative experience, proven organisational skills and attention to detail are vital.

Good numeracy and literacy skill and a professional attitude are also necessary.

Knowledge of import/export procedures and logistics and food storage/handling experience are highly desirable.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Experience:

• Customer service: 2 years (preferred)
• Administrative: 2 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person