Customer Service Representative

Customer Service Representative

Vancouver, BC V6L 1A6
Full-time | Monday–Friday | 8:30am–5:00pm
Office-based | Permanent position

We’re looking for a Customer Service Representative to support customers and help keep day-to-day requests organized. You’ll be responsible for responding to questions, providing accurate information, following up on requests, and making sure customers receive clear and professional support.

This role would suit someone who communicates well, stays organized, and is comfortable handling different customer needs throughout the day.

Day to Day

• Respond to customer inquiries by phone, email, and other channels
• Provide accurate information about services, processes, and account details
• Listen to customer needs and determine the appropriate next steps
• Follow up on customer requests and outstanding issues
• Update customer accounts, records, and contact information
• Schedule appointments and customer follow-ups when required
• Coordinate requests with internal teams
• Record customer interactions and relevant information
• Resolve routine customer concerns and escalate more complex issues when needed
• Monitor open requests to make sure they are addressed
• Assist with general administrative and customer support tasks
• Handle customer and company information appropriately and maintain confidentiality

What’s Important

You’ll need good communication and organizational skills, basic computer knowledge, and a professional approach when dealing with customers. Attention to detail is important when recording information and following up on requests.

Previous customer service, client support, reception, administration, call center, retail, hospitality, or coordination experience is useful, although training on our systems and processes will be provided.

We’re looking for someone who can manage multiple requests, communicate clearly, follow established processes, and work independently while supporting the wider team.

Please apply with your current resume to be considered for the Customer Service Representative position.

We are an equal opportunity employer

Pay: $22.76-$26.53 per hour

Benefits:

• Company events
• On-site parking
• Paid time off

Work Location: In person