Customer Service Representative

Description:

General Summary

We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.

The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience.

This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required.

Responsibilities

• Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner.
• Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
• Prepare product quotations and supporting documentation.
• Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.
• Provide order acknowledgments, status updates, and other important project information.
• Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing.
• Proactively identify and resolve customer concerns, maintaining ownership through resolution.
• Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.
• All other duties as assigned

Requirements:

Education, Experience, Skills and Abilities for Consideration as a Candidate

• 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, orders, and priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred.
• Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus.
• College degree or equivalent combination of education and relevant experience.

Benefits:

• 401(k)
• Profit Sharing
• Weekly Pay
• Excellent health insurance
• Dental and vision plans
• Life insurance
• Short-term and Long-term disability
• Referral program
• Paid holidays

Davis Furniture Industries is a leading, design-driven contract furniture manufacturer, family-owned for over 75 years. Davis Furniture offers competitive pay and benefits in an excellent, drug-free working environment, and is an EEO/AA Employer.