Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly face and voice of our organization! In this energetic role, you will be the first point of contact for clients, providing exceptional support through various communication channels. Your enthusiasm and organizational skills will help ensure smooth office operations, foster positive client relationships, and contribute to a vibrant, customer-focused environment. We are committed to paying all our team members fairly for their valuable contributions, including interns. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity to grow your career!

Responsibilities

• Provide exceptional customer service to merchants and partners via phone and email.
• Assist merchants with questions regarding transactions, deposits, funding, statements, fees, chargebacks, and account updates.
• Research and resolve merchant account issues in a timely and professional manner.
• Assist with basic troubleshooting and route technical issues to the Technical Support team when necessary.
• Communicate with processors, banks, vendors, and internal departments to resolve merchant inquiries.
• Create and manage support tickets and maintain accurate documentation of all merchant interactions.
• Follow up on open requests to ensure issues are resolved from start to finish.
• Assist merchants with account changes, documentation requests, and general processing questions.
• Escalate complex or time-sensitive issues to the appropriate department.
• Maintain a high level of professionalism, accuracy, and customer service.
• Take ownership of merchant concerns and ensure timely follow-through.

Qualifications

• Previous customer service experience required.
• Merchant services/payment processing experience preferred.
• Knowledge of payment processing, merchant statements, funding, chargebacks, and processing fees is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and research skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple calls, emails, and support tickets in a fast-paced environment.
• Comfortable learning and working within multiple CRM, ticketing, and payment-processing systems.
• Ability to work independently while collaborating with other departments.
• Dependable, professional, and customer-focused.
• Strong follow-up skills and ability to take ownership of issues through resolution.

Join us to be part of a vibrant team dedicated to delivering outstanding service! We value your skills and enthusiasm, offering an engaging work environment where your contributions truly make a difference.

This is not a remore position.

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person