Customer Service Representative

Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! Our e-commerce home products company is seeking a friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. In this role, you will be the bridge between our customers and our high-quality home products (focusing on kitchen and bath fixtures). Much of the time will be devoted to digital customer support but you will also assist with hands-on quality inspection of returned goods. Paid training is provided to ensure you are fully equipped to succeed from day one!

If you are a great problem solver who loves helping people and has a sharp eye for detail, we want to hear from you!!!!

Responsibilities

• Customer Support: Greet customers warmly via phone, email, and social media. Assist with orders, cancellations, tracking, billing questions, and warranties.
• Problem Resolution: Resolve customer complaints efficiently. Suggest solutions for product issues and gently persuade canceling customers to reconsider by offering alternatives or promotions.
• Returns Inspection (No Heavy Lifting): Unbox, review, and inspect incoming parcel and freight returns to verify their condition. (Warehouse teams handle the heavy movement; you focus strictly on quality inspection and documentation).
• Carrier Claims: File detailed documentation and claims with parcel and freight carriers for goods damaged during transit.
• Team Collaboration: Work closely with the Customer Service Manager to meet departmental goals and ensure a seamless customer experience.

Skills

• Experience: 2+ years of experience in a customer service or retail support environment.
• E-Commerce Familiarity: Experience working with online consumer sales, order processing, or e-commerce platforms.
• Technical Skills: Proficient with Microsoft Word and Excel. Ability to quickly learn internal order management systems.
• Communication: Exceptional oral and written communication skills with a talent for turning negative situations into positive customer experiences.
• Work Style: A reliable team player who thrives in a fast-paced environment, meets deadlines, and can work accurately with minimal daily supervision.

Preferred (Bonus) Qualifications

• Background or familiarity with the kitchen, bath, or sanitary ware industry.
• A Bachelor’s Degree in Business (or equivalent industry experience).
• Experience mentoring or helping train newer team members.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person