Customer Service Representative

Assisting customers with selecting cigars, smoking accessories and tobacco products, providing detailed product knowledge, maintaining inventory levels, ensuring compliance with age verification laws, operating a point-of-sale system, and maintaining a clean and organized store environment, while delivering excellent customer service; key responsibilities include greeting customers, upselling products, and staying updated on new items and promotions. Key responsibilities:

• **Customer Service:**Greet customers, answer questions about products, provide recommendations based on customer needs, and ensure a positive shopping experience.
• **Product Knowledge:**Possess in-depth knowledge of various smoking accessories like pipes, bongs, vapes, rolling papers, lighters, and tobacco products, including their features and benefits.
• **Sales:**Actively sell products, upsell and cross-sell items to maximize sales potential.
• **Inventory Management:**Stock shelves, monitor inventory levels, and report any stock discrepancies to management.
• **Point-of-Sale Operations:**Accurately process customer transactions, handle cash and credit card payments, and ensure compliance with age verification procedures.
• **Store Maintenance:**Maintain a clean and organized sales floor, including product displays and fixtures.
• **Compliance:**Adhere to all local, state, and federal regulations regarding tobacco sales, including age verification checks.

Qualifications:

• Retail Experience: Prior experience in a retail setting, preferably in a customer service role.
• Product Knowledge: Basic understanding of smoking accessories and tobacco products is preferred.
• Communication Skills: Excellent verbal communication skills to interact effectively with customers.
• Cash Handling Skills: Ability to accurately handle cash transactions and operate a POS system.
• Customer Service Focus: Strong commitment to providing exceptional customer service.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Knoxville, TN 37934 (Required)

Ability to Relocate:

• Knoxville, TN 37934: Relocate before starting work (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Shift:

• Day shift
• Evening shift

Work Location: In person