Customer Service Representative

Customer Service Representative — V3 Smart Technologies

V3 Smart Technologies builds fleet telematics and workforce management tools for businesses across the Philippines. We're looking for a Customer Service Representative to be the main point of contact for our clients — handling troubleshooting, coordinating installer schedules, and keeping admin reporting on track.

What you'll do

Own client troubleshooting requests for our telematics and workforce systems, resolving what you can and looping in the technical team when needed

Coordinate installer scheduling — confirming appointments, dispatching teams, and handling reschedules or delays without things falling through the cracks

Keep administrative reports accurate and current, tracking service requests, installation status, and resolution timelines

Act as the connective tissue between clients, installers, and internal teams

Follow up after installs and resolutions to make sure things are actually working, not just marked "closed"

What we're looking for

Experience in customer service, technical support, or field coordination (fleet, telematics, or SaaS background is a plus)

Strong organizational skills — comfortable managing multiple schedules and reports at once

Clear communication in English and Filipino, written and verbal

Comfortable troubleshooting technical issues, or working closely with a technical team to solve them

Proficiency with spreadsheets and reporting tools

A level head when schedules shift or plans change last-minute

Why this role

This isn't a ticket-queue job. You'll see the full picture — from first contact to installation to follow-up — and you're the reason clients trust that the system works. Real ownership over client relationships, direct visibility into how a growing tech company operates, and a role where your judgment actually shapes the outcome