M
Manpowergroup Services India
Customer Service Representative
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹550,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
- Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.
- Document and update customer contacts in the Customer Service System.
- Complete any follow-up work related to customer issue resolution.
- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
- Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
- Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.
- Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
- Support additional duties as necessary in high volume periods in the SD.
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