Customer service representative

Company Description

DENSO is a leading supplier of advanced automotive technology, systems and components for all of the world’s major automakers. Operating in 35 countries and regions, employing approximately 140.000 employees, DENSO has a significant global presence. In all aspects of our automotive business, covering sales, product design/development and manufacturing, we work in close cooperation with our customer. Our focus with all our products is a consideration of the environment, info & safety, comfort and convenience. DENSO maintains a leading position in the automotive industry by focusing on quality and investment in the people we employ and the products we produce, typically investing 9% of net sales in research and development activities.

Job Description

Key Responsibilities

• Process customer orders, forms, and requests, including product availability, replenishment, pricing, and delivery information.
• Manage customer communications related to orders, shipments, invoicing, and general enquiries.
• Provide prompt and professional support via phone and email.
• Coordinate with internal departments to ensure on-time delivery and customer satisfaction.
• Handle customer complaints and claims in accordance with DENSO policies and procedures.
• Support warranty claim and return shipment processes.
• Maintain customer master data and create new customer accounts where required.
• Prepare reports and provide administrative support to the Sales Team.
• Perform corrective actions in customer accounts, pricing, and system data when required.
• Participate actively in team meetings, customer meetings, and improvement projects.

Qualifications

• Higher education degree.
• Native English speaker (mandatory).
• Previous experience in Customer Service, Order Management, Sales Support, or related field.
• Excellent verbal and written communication skills.
• Strong customer-oriented mindset.
• Good organizational and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Experience with ERP Oracle systems is an advantage.

Additional Information

• 12-month temporary contract (replacement position).
• Hybrid working model available.
• Working hours UK time 10:00-18:00
• Opportunity to work in an international automotive environment.

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: EU_DIEU_[email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE