Customer Service Representative

Good customer service is not about reading the same answer to everyone. It is about listening properly, understanding what someone needs and making the next step feel simple. If you enjoy talking with people, solving problems and following things through, this could be a natural fit.

We are growing our Cincinnati team and looking for three people to join us as Customer Service Representatives. Most of the openings are full-time, although a part-time schedule is also available. You will receive training on our systems and service approach, so you will not be expected to arrive knowing everything.

Where the conversation goes next

You will support customers by phone and email, helping them find clear answers without making the process complicated. Your day may include:

• Responding to incoming customer questions in a friendly, professional way
• Helping with accounts, service information and straightforward system queries
• Recording conversations and updating customer details accurately
• Following up when an answer cannot be provided immediately
• Escalating technical or sensitive issues to the appropriate colleague
• Keeping customers informed while their request is being reviewed
• Sharing recurring questions with the team so the service can keep improving

The best Customer Service Representatives do more than close a request quickly. They make sure the customer understands what happens next and does not have to repeat the same story to several people.

What matters behind the headset

Previous customer service experience is helpful, but it is not the only way to demonstrate that you can do the job well. Experience dealing with people, handling questions or keeping accurate information can all be relevant.

You should be comfortable:

• Speaking and writing clearly
• Listening before deciding on an answer
• Using email and basic computer systems
• Organizing several open requests
• Remaining calm when a customer is frustrated
• Working reliably from our Cincinnati office

No college degree is required. We are mainly looking for sound judgment, patience and a genuine willingness to help.

A schedule with some room to move

The full-time positions offer 35 to 40 hours per week, Monday through Friday. Shifts will fall between 8:00 a.m. and 6:00 p.m., with exact starting and finishing times agreed around team coverage.

The part-time position offers approximately 20 to 25 hours per week through four- to six-hour shifts across at least three weekdays. We will agree on a consistent schedule before you start. Regular weekend work is not expected.

This is an on-site position paying $19 to $23 per hour, depending on relevant experience.

Ready to join the conversation

If you would like to build practical customer service experience in a supportive Cincinnati team, apply through Indeed with your current resume. Please indicate whether you are interested in full-time work, part-time work or either schedule.

Pay: $19.00 - $23.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person