Customer Service Representative

Nejoum Al Jazeera is looking for a professional and customer focused Customer Service Representative to handle customer enquiries, provide timely assistance, coordinate with internal teams, and ensure a positive customer experience throughout the customer journey.

The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle customers effectively through phone, WhatsApp, email, and other communication channels.

Key Responsibilities:

• Respond to customer enquiries through phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information regarding vehicles, availability, pricing, processes, and services.
• Understand customer requirements and coordinate with the relevant Sales or Operations team.
• Follow up with customers regarding enquiries, quotations, vehicle availability, documentation, and other requests.
• Maintain accurate records of customer interactions, enquiries, and follow ups.
• Handle customer complaints and concerns professionally and coordinate with the relevant departments for resolution.
• Ensure customer requests are followed up within the required timelines.
• Coordinate with Sales, Operations, Finance, Logistics, and other departments to resolve customer issues.
• Support the Sales team by maintaining regular communication with potential and existing customers.
• Conduct follow up calls and messages with customers to improve conversion and customer satisfaction.
• Maintain professional communication and a high standard of customer service at all times.
• Escalate complex customer issues to the appropriate department or supervisor.
• Collect customer feedback and highlight recurring issues or service improvement opportunities.
• Maintain confidentiality of customer information and company records.
• Prepare basic customer service reports and maintain daily activity records when required.

Requirements:

• Bachelor's degree or Diploma in Business Administration, Customer Service, Sales, or a related field.
• 2+ years of experience in customer service, customer support, sales support, or a similar role.
• Automotive or used car industry experience will be an advantage.
• Excellent English communication skills, both written and verbal.
• Arabic or other languages will be an advantage.
• Strong customer handling and problem solving skills.
• Good knowledge of MS Office and CRM systems.
• Experience using WhatsApp Business and other customer communication platforms is preferred.
• Ability to handle multiple customer enquiries and follow ups efficiently.
• Professional appearance, attitude, and communication skills.
• UAE experience is preferred.

Preferred Profile:

The ideal candidate should be customer focused, responsive, organized, and proactive.

Experience in the automotive, used car, vehicle trading, dealership, logistics, or e-commerce industry will be an advantage.

Candidates who can effectively handle customer enquiries, maintain strong follow up, and coordinate with multiple internal departments are encouraged to apply.

Experience:

• Call centre: 2 years (Required)

Language:

• Arabic (Required)

Work Location: In person