Customer Service Representative

Provide clear answers to inquiries from current and potential travelers within deadlines. Ensure customer service in both normal and disrupted situations (night work may be required). Adhere to established processes and procedures in both normal and disrupted situations. Maintain a database of current and potential travelers. Track passenger entries by category. Submit regular statistical reports to direct supervisors. Collaborate on communication/promotional activities (on-site presence, stations, etc.). Provide information on promotional and other activities through information channels or in person. Manage the files of season ticket holders and handle complaints.

Desired Candidate Profile

Desired level: Minimum high school diploma, maximum 2 years of post-secondary education. Experience in a similar position within customer service (call centers, customer service representative, sales, etc.). Excellent communication skills. Adherence to current work procedures. Adaptability. Customer and service oriented. Ability to work under pressure and perform repetitive tasks. Analytical and problem-solving skills.