Customer Service Representative

Job Overview
We are looking for a Customer Service Representative with experience in the aviation MRO industry to handle customer communication, quotes, and repair orders (ROs). The ideal candidate will have a background in customer service and purchasing. The candidate must have excellent organizational skills, and the ability to work collaboratively with different departments.

Responsibilities

• Serve as the primary point of contact for customers, ensuring timely responses to inquiries and service requests.
• Generate and provide accurate repair quotations based on customer requirements and work scope.
• Manage and track Repair Orders (ROs) from initiation to completion, ensuring updates are communicated effectively.
• Maintain detailed records of customer interactions, service agreements, and repair status.
• Work closely with internal teams (maintenance, quality control, and supply chain) to ensure seamless service execution.
• Utilize Evolve software for repair order management, tracking, and reporting.
• Use Microsoft Office, including Excel, for data entry, reporting, and record-keeping.
• Support billing and invoicing processes by verifying completed work and coordinating with accounting.
• Assist with customer account management, including contract renewals and service follow-ups.

Qualifications & Requirements

• Minimum 2 years of experience in customer service, preferably in an MRO 145 repair station or aviation-related industry.
• Proficiency in ERP software for repair station operations. (not mandatory)
• Proficiency in Microsoft Office (Word, Excel, Outlook) – strong Excel skills preferred.
• Ability to read and understand repair orders, work scopes, and aviation-related documentation.
• Must speak English fluently (bilingual in Spanish preferred).
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong teamwork and problem-solving abilities.
• Customer-focused mindset with attention to detail and follow-through.

Preferred Qualifications

• Experience with additional ERP/MRO software systems (Evolve, Quantum, Corridor, or similar).
• Familiarity with FAA regulations related to repair stations and component tracking.

Pay: $20.00 - $30.00 per hour

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Medley, FL 33178 (Required)

Work Location: In person