Customer Service Representative

Company Description ROBINSON is a Canadian, family-owned, fully diversified distributor serving the construction industry and retail home improvement market across Western Canada and Ontario. The company operates more than 34 distribution warehouses and award-winning showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. Trade customers rely on ROBINSON for plumbing, lighting, HVAC, hydronics, and electrical products supported by strong industry expertise and attentive service. Design professionals and homeowners visit ROBINSON’s premium showrooms for distinctive fixtures from leading North American and European brands. The organization emphasizes partnership, exceptional customer experiences, and helping customers achieve long-term success.

Role Description The Customer Service Representative is a full-time, on-site role based in Red Deer, AB. This position is responsible for responding to customer inquiries in person, by phone, and by email, providing accurate information on products, pricing, and availability. Day-to-day tasks include processing orders, returns, and exchanges, coordinating with warehouse and sales teams, and ensuring timely and complete deliveries. The role involves troubleshooting issues, resolving service concerns, and following up proactively to maintain a high level of customer satisfaction. The Customer Service Representative also supports showroom and trade counter activities, maintains organized records, and contributes to a professional and welcoming environment aligned with ROBINSON’s service standards.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Experience, with a commitment to building positive relationships.
• Experience in customer-facing roles such as Customer Service Representatives or Customer Support positions, ideally in retail, wholesale, or construction-related industries.
• Ability to support and enhance Customer Satisfaction through active listening, problem-solving, and clear, respectful communication.
• Comfort working with basic computer systems and order-entry software; ability to learn new tools and processes quickly.
• Solid organizational skills with attention to detail, accuracy in data entry, and ability to manage multiple tasks in a fast-paced environment.
• Professional verbal and written communication skills in English; additional language skills are an asset.
• Knowledge of plumbing, lighting, HVAC, or related building products is an advantage but not mandatory; willingness to learn product lines is essential.
• High school diploma or equivalent required; post-secondary education in business, sales, or a related field is an asset.