Customer Service Representative

What You’ll be Doing

• Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
• Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
• Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
• Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
• Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.
• Understanding company trademarks and registrations to ensure compliance with licensed logos.
• Keeping current on color trends, hat styles, and product information
• Utilizing marketing and sales promotions to help support sales growth
• Training: You’ll progress through a robust internal training program that will help you achieve all the above.

What We Need

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Ideal Characteristics:
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client needs

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.