Customer Service Representative

The Customer Service Representative based in Malaysia will provide operational support for global customer service activities with emphasis on order entry, customer follow-up, return material authorization processing, consignment stock coordination, order documentation control, delivery performance tracking, and participation in U.S.-based operational meetings. This role supports consistent customer communication, accurate transaction processing, and timely coordination between customers, sales, finance, operations, and customer service teams.

Key Responsibilities:

• Enter global customer sales orders accurately and in accordance with internal customer service processes.
• Process and log customer-requested Return Material Authorizations by collecting required customer data using the standard required information and issuing the appropriate RMA number.
• Follow up monthly with representatives and customers regarding consignment stock status to support accurate inventory visibility and customer account management.
• Participate in scheduled company meetings held during California business hours, including instruction, review, and operational update meetings.
• Collaborate with other Customer Service Representatives on task management definition, workload coordination, and delegation of responsibilities.
• Support order processing after FTU Customer Service Representatives request purchase order revisions by securing the final version of the purchase order from customers.
• Add OTD codes to sales order lines that are or will be past due against the original commit date, based on component meeting reports.

Business Impact:

This position is designed to improve customer service responsiveness, strengthen order accuracy, maintain visibility into customer-requested returns and consignment activity, and provide dependable support across time zones. By coordinating order documentation, RMA processing, and delivery status coding, the Malaysia-based CSR helps reduce administrative delays and supports stronger execution across the global customer service organization.

The role will be based in Malaysia and will coordinate regularly with U.S.-based customer service and operations teams. The position requires flexibility to participate in scheduled company meetings during California business hours and to support clearly defined task ownership, communication, and delegation across the global CSR organization.

Requirements:

• Strong English fluency in verbal communication, reading, and writing.
• Operational capability with ERP systems such as Oracle and Salesforce.
• Business experience using Microsoft Outlook, Excel, Word, and Teams.
• Ability to work effectively across remote time zones, including participation in California business-hour meetings when required.
• Detail-oriented approach to customer data collection, order documentation, and transaction tracking.
• Ability to coordinate with internal Customer Service Representatives, sales teams, representatives, customers, and operational stakeholders.
• Accurate and timely entry of assigned sales orders.
• Consistent use of standard templates and processes for RMA data collection and logging.
• Reliable monthly follow-up on consignment stock status with representatives and customers.
• Timely follow-up with customers to secure final revised purchase orders when required.
• Accurate application of OTD codes to past-due or projected past-due sales order lines based on component meeting reports.
• Active participation in scheduled operational meetings and CSR task coordination activities.