Customer Service Representative

Location: London
Job type: Full-time, permanent
Working pattern: On-site

Some people are naturally good with people. They listen, communicate clearly and know how to make others feel comfortable. We’re looking for a Customer Service Representative who can bring that approach to everyday customer conversations and represent the relevant brand, product or service professionally.

Customers Come First

The purpose of this role is straightforward: make every customer interaction a good one. You’ll speak with customers face-to-face, understand what they are looking for and provide clear information that helps them make informed decisions about the relevant brand, product or service.

Where customer acquisition or sales forms part of the role, this will be clearly explained as part of the position.

What Good Customer Service Looks Like Here

• Listening carefully before responding
• Asking thoughtful questions to understand customer requirements
• Explaining products, services and information clearly
• Remaining patient when customers need further guidance
• Finding appropriate solutions or seeking help when needed
• Responding to questions in a professional manner
• Maintaining a friendly and positive approach
• Knowing when to involve a colleague for additional support
• Leaving each customer with a positive impression

The Qualities We Value

• Empathy and emotional awareness
• Active listening
• Clear and confident communication
• Patience and composure
• Practical problem-solving
• Reliability and professionalism
• A willingness to learn and improve

Previous experience in customer service, retail, hospitality or a people-facing role can be useful, but it is not required.

We’ll Help You Build Confidence

Training will cover the relevant brand, product or service, customer conversations and common questions. Ongoing one-to-one coaching will then provide practical support as you become more comfortable in the role and develop your communication skills.

What Comes With the Role?

• Competitive base pay
• Performance-related rewards, where applicable
• Full training and ongoing coaching
• Recognition for positive contributions
• Social events and team activities
• Development opportunities as experience grows

Ready to Get Started?

If you enjoy meeting people, communicating clearly and helping create a positive customer experience, we’d be pleased to hear from you. Apply with your CV to be considered for the Customer Service Representative role in London.

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person