Customer Service Representative

Job Summary

The Customer Service Representative is responsible for providing excellent customer support, handling customer inquiries, processing laundry service orders, coordinating pickups and deliveries, resolving complaints, and ensuring customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to maintain positive relationships with customers.

Key Responsibilities

Receive and respond to customer inquiries via phone, email, WhatsApp, and in-person visits.

Assist customers with laundry service information, pricing, promotions, and delivery schedules.

Process customer orders accurately and maintain service records.

Coordinate with production and delivery teams to ensure timely service completion.

Track customer orders and provide status updates.

Handle customer complaints professionally and ensure prompt resolution.

Maintain customer databases and records.

Follow up with customers regarding feedback and service satisfaction.

Prepare daily service reports and documentation.

Promote additional services and special offers to customers.

Ensure compliance with company policies and customer service standards.

Required Qualifications

Diploma or Bachelor's Degree in Business Administration, Customer Service, Hospitality, or related field.

Minimum 1–2 years of customer service experience, preferably in the laundry, hospitality, retail, or service industry.

Proficiency in Microsoft Office applications.

Good verbal and written communication skills in English.

Knowledge of Arabic is an added advantage.

Skills & Competencies.

Excellent customer service and interpersonal skills.

Strong communication and problem-solving abilities.

Ability to work under pressure and manage multiple tasks.

Attention to detail and accuracy.

Organizational and time management skills.

Positive attitude and professional appearance.

Teamwork and collaboration.

Arabic Speaker is a plus.

Work Location: In person