Customer Service Representative

We are seeking a dependable, detail-oriented Customer Service Representative to join our team. This position is a combination of customer service, billing, order fulfillment, and hands-on shop support.

The ideal candidate is organized, comfortable working with customers, able to follow instructions, and willing to assist with a variety of tasks throughout the shop. This is a hands-on position that requires strong attention to detail, basic computer skills, and the ability to work effectively both independently and as part of a team.

Essential Duties & Responsibilities

• Answer incoming phone calls and assist customers with questions, orders, and general requests.
• Provide professional and courteous customer service in person, over the phone, and through email.
• Receive, process, and pull customer orders accurately.
• Enter and process customer payments.
• Create, review, and email customer invoices.
• Maintain accurate billing and customer records.
• Assist with basic data entry and computer-related tasks.
• Use Microsoft Excel and other computer programs as needed.
• Assist with QuickBooks-related tasks as needed.
• Assist throughout the shop with various duties and projects.
• Help with receiving, organizing, and preparing materials and customer orders.
• Follow company procedures, instructions, and safety requirements.
• Perform dielectric service and related shop duties as trained.
• Maintain a clean, organized, and safe work area.
• Communicate effectively with customers and coworkers.
• Perform other duties as assigned.

Qualifications & Requirements

• Strong attention to detail and accuracy.
• Basic computer skills are required.
• Ability to communicate professionally with customers by phone, email, and in person.
• Ability to follow written and verbal instructions.
• Strong organizational and time-management skills.
• Dependable, punctual, and willing to learn.
• Ability to work independently and as part of a team.
• Microsoft Excel experience is a plus.
• QuickBooks experience is a plus.
• Previous billing, customer service, order processing, warehouse, or shop experience is a plus.
• Ability to lift and carry up to 30 pounds.
• Willingness to assist with a variety of shop duties as needed.
• Ability and willingness to learn dielectric service procedures and equipment.

Physical Requirements

• Ability to lift and carry up to 30 pounds.
• Ability to stand, walk, bend, reach, and move around the shop as needed.
• Ability to safely handle materials and equipment associated with the position.
• Ability to perform repetitive computer and administrative tasks when required.

What We're Looking For

We are looking for someone who takes pride in their work, pays attention to the details, treats customers professionally, and is willing to jump in wherever help is needed. The right candidate will be a team player who is dependable, organized, and eager to learn.

Pay: $15.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person