Customer Service Representative

We are looking for a Customer Service Executive to be the voice of our brand. In this role, you’ll own the end-to-end customer experience - answering inquiries, resolving order issues, protecting our account health, and turning negative feedback into loyal customers.

Key Responsibilities

• Customer Support: Manage support chats and email channels within defined SLA targets.
• Issue Resolution: Autonomously resolve order issues and issue refunds up to approved limits; escalate higher-value requests appropriately.
• Reputation & Fraud Management: Respond to negative reviews to improve satisfaction and file disputes with shipping evidence against fraudulent claims.
• Process & Reporting: Use and refine brand response templates, follow escalation pathways for sensitive issues, and track key CS metrics.

What We’re Looking For

• Good written English with an empathetic, professional tone.
• Confident decision-maker comfortable working independently within policy guidelines.
• Detail-oriented with strong documentation habits.
• Available and reliable during US business hours.

Interested candidate can reach out via [email protected] or can call on 8866355135

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person