CUSTOMER SERVICE REPRESENTATIVE

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

Job Details

• Employment Type: Full-time
• Benefits: Comprehensive benefits package included (medical, dental, vision, and paid time off)
• Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

• Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
• Medical Records: Create, update, and maintain accurate electronic and physical patient records.
• Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

• Experience: Minimum of 1 year of customer service (CSR) experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.