Customer Service Representative

Overview

We are currently accepting applications for a Customer Service Representative position. The ideal candidate will provide exceptional customer service by assisting customers with new service applications, work orders, billing inquiries, service requests, account maintenance, and general questions regarding water and sewer services.

Responsibilities:

• Process new service applications and account setups.
• Create, update, and track work orders for service connections, disconnections, leaks, meter issues, and customer requests.
• Assist customers with billing questions and payment processing.
• Respond to service requests and account inquiries.
• Coordinate with field personnel regarding work order completions.
• Explain company policies, procedures, and rates with customers.
• Resolve customer concerns professionally and efficiently.
• Provide support in person at the office, by phone and electronically.

Qualifications:

• High school diploma or equivalent.
• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and data entry proficiency.
• Ability to multitask and prioritize work orders in a fast-paced environment.
• Professional and dependable work ethic.
• Experience with utility billing or work order systems preferred.

Benefits: Salary is based on experience and qualifications. Excellent benefits package including health insurance, retirement plan, paid holidays and vacation leave.

Join our team and help provide reliable water service to our community by assisting customers with new service connections, managing work orders, processing billing inquiries, and delivering outstanding customer support.

Apply today: https://swuci.org/wp-content/uploads/2026/09/Employment-Application.pdf

Pay: $19.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person