Customer Service Representative

We are seeking a dedicated and customer-focused Customer Service Representative to join the team at Inewvation International Corporation. This is a full-time position based in Quezon City, Metro Manila. In this role, you will be the primary point of contact for our clients, providing exceptional service and support whilst representing our commitment to excellence in management and change consulting. You will play a vital part in ensuring customer satisfaction and building lasting relationships that contribute to the success of our consulting initiatives.

Key responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels
• Provide comprehensive information about our consulting services, solutions, and service offerings to potential and existing clients
• Process customer requests, including service requests, billing enquiries, and account management matters
• Address customer concerns and complaints with empathy and professionalism, working towards swift resolution
• Maintain detailed and accurate records of customer interactions, transactions, and feedback in our customer management system
• Escalate complex issues to appropriate departments or senior staff members when necessary
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Contribute to continuous improvement by providing feedback on customer needs and service gap

What we're looking for

• Proven experience in a customer service role, ideally within a professional services, consulting, or business-to-business environment
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly and professionally
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with diverse clients
• Demonstrated problem-solving ability and a proactive approach to resolving customer issues
• Proficiency with customer relationship management (CRM) systems and other relevant software applications
• Ability to multitask and manage multiple customer enquiries simultaneously whilst maintaining high standards of service
• Professional demeanour with strong attention to detail and organisational skills
• Flexibility and adaptability in a dynamic, fast-paced consulting environment
• Knowledge of the consulting and strategy industry is advantageous but not essential

Apply now

If you are a customer service professional seeking an opportunity to grow your career we encourage you to apply. Please submit your resume at [email protected], why you would be an excellent fit for this role.