Customer Service Representative

Join the Pronto HeatingAir Conditioning Team as a Customer Service Representative!
Location: Edina, MN
Position: Full-Time

Are you a motivated, customer-focused individual looking to make a difference? Pronto HeatingAir Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.

Why Work with Us?

At Pronto HeatingAir Conditioning, we offer more than just a job – we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.

• Competitive Pay: Starting at $21/hr + commission
• Stay-on Bonus: $500 after 6 months
• Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
• Team Culture: A friendly, supportive, and fun work environment
• Opportunities for Growth: We invest in your development and career advancement

What You'll Do

As a CSR and dispatcher at Pronto HeatingAir Conditioning, you'll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you:

• Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
• Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
• Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

Your ability to juggle multiple tasks while delivering outstanding service is key to our success.

What We're Looking For:

We want a dependable and detail-oriented individual who thrives in a fast-paced environment. If you have a passion for customer service and enjoy problem-solving, you'll be a perfect fit for our team!

• 1+ years of customer service experience (Call center experience is a plus!)
• Excellent communication skills, both written and verbal
• Tech-savvy with strong computer skills (data entry, Excel knowledge)
• Bilingual skills are a plus
• Previous dispatch or home service experience is a bonus

Why Pronto HeatingAir Conditioning?

We are more than just an HVAC company – we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere. We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.

Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto HeatingAir Conditioning team!