Customer Service Representative

Senior Customer Service Representative

📍 Current Office in Rama 9 for couple months then move to Pak Kret District, Nonthaburi

💼 Full-time

🌏 Industry: Electronics Testing, Semiconductor & Engineering Technology Solutions

💰 Competitive Salary Package Up to 58,000 THB/month

Company Brief

Our client is a well-established multinational technology organization from the USA that provides advanced solutions and professional services to customers across a wide range of global industries.

With a strong international presence and decades of industry experience, the company supports businesses worldwide through innovation, operational excellence, and customer-focused solutions. The organization continues to invest in new technologies, process improvements, and long-term business growth across multiple regions.

As part of its ongoing expansion in Asia-Pacific, the company is looking for talented customer service professionals to join a collaborative and multicultural working environment, supporting customers and stakeholders across international markets.

Role Overview

We are seeking a Customer Service Representative to support customer orders, order management, and customer experience activities within a global technology organization. Reporting to regional management, this role will play a key part in coordinating with customers, sales teams, logistics functions, and internal stakeholders to ensure smooth order fulfillment and customer satisfaction.

This is an excellent opportunity for professionals seeking exposure to Quote-to-Cash (QTC), Order-to-Cash (OTC), Order Management, Customer Relationship Management, Sales Support, and International Customer Service Operations within a multinational environment.

Key Responsibilities

• Manage customer orders from order entry through delivery .
• Coordinate with customers regarding order status, delivery schedules, and business requirements .
• Handle customer inquiries and resolve issues in a professional and timely manner.
• Collaborate with Sales, Logistics, Supply Chain, and other internal departments to ensure seamless operations.
• Maintain accurate customer and order information within internal systems.
• Support customer management activities across the Quote-to-Cash (QTC) or Order-to-Cash (OTC) processes .
• Build and maintain strong relationships with both internal and external stakeholders.
• Contribute to continuous improvement initiatives and a positive customer experience.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field .
• Experience in Customer Service, Order Management, Sales Support, Customer Operations, or related functions for at least 2 years of experience .
• Experience within electronics, semiconductor, industrial technology, automation, or technical industries would be advantageous.
• Strong communication, coordination, and stakeholder management skills.
• Good problem-solving ability and customer-focused mindset.
• Good command of English and experience working within a multinational environment.
• Experience in Quote-to-Cash (QTC), Order-to-Cash (OTC), Salesforce, Oracle, or similar enterprise systems is highly preferred.

Benefits

• Join a global technology organization supporting world-leading innovation and engineering projects.
• Opportunity to work closely with regional and international stakeholders .
• Exposure to multinational business processes, customer operations, and advanced technologies.
• Competitive compensation package with bonus and allowances.
• Strong career development opportunities within a globally recognized organization.

Keywords

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