Customer Service Representative

About the Role

JD Implants Australia is an innovative dental implant company based on the Sunshine Coast. We're a tight-knit, passionate team who take pride in what we do and we're looking for a Customer Service Representative to join us and grow with us.

This is a hands-on, varied role at the heart of our operations. You'll be the first point of contact for our clients, keeping orders moving, stock accurate, and deliveries on time. If you're organised, a great communicator, and thrive in a role where no two days are the same this one's for you.

Key Responsibilities

• Receive and process customer orders via phone and email in a timely and accurate manner
• Communicate with clinics, hospitals, and sales representatives to confirm order details and delivery requirements
• Manage stock takes and assist with inventory management
• Check in incoming stock orders and ensure accurate records are maintained
• Pick, pack, and prepare orders for dispatch with care and accuracy
• Book and coordinate shipping with freight providers
• Maintain accurate records across our order management systems
• Provide proactive updates to customers regarding order status and any delays
• Support the wider team with general administration and operational tasks as needed
• Contribute ideas to improve day-to-day processes, we genuinely want your input

Skills and Experience

• Previous experience in a customer service, order processing, warehouse coordination, or operations administration role

• Strong verbal and written communication skills

• Excellent organisational skills with high attention to detail

• Comfortable managing competing priorities in a fast-paced environment

• Proficient with general computer applications and order management or inventory systems

• A proactive, can-do attitude with the ability to work both independently and as part of a small team

• Experience in a medical device, healthcare, or dental industry environment will be highly regarded but is not essential

What We Offer

• A genuinely supportive and friendly team environment, we look out for each other

• Stable, long-term role with a growing Australian business

• Competitive salary based on experience

• Sunshine Coast location

Who We're Looking For

You are someone who takes ownership, follows through, and holds yourself to a high standard in everything you do. You're confident communicating with clinicians and hospital staff, equally comfortable managing an order from processing through to dispatch, and you bring a positive, solutions-focused attitude to your work. You take initiative without being prompted and are always looking for ways to improve processes and outcomes.

If that sounds like you, we'd love to hear from you.

Apply Now

Send your resume and a brief cover letter telling us a little about yourself and why this role interests you.