Customer Service Representative

A good customer experience often comes down to the ordinary things being done properly: a clear answer, an accurate update and no loose ends. We are looking for a Customer Service Representative in St. Louis who takes those details seriously and enjoys being the steady point of contact when a customer needs help.

Our work sits in technology services, but this position is focused on the service relationship. You would handle everyday questions about requests, appointments and account information, then work with the appropriate teammate when the answer requires specialist input. It suits someone who likes finding a workable path forward and can explain it without making the customer learn the language of the industry.

The proposed hours are Monday through Friday, 8:30 a.m. to 5 p.m., on-site. A typical day might involve replying to a customer who needs a timeline, confirming the details of a scheduled visit and checking that a promised follow-up went out. Not every interaction is difficult; many just need someone to be accurate, prompt and easy to deal with.

Where you make the difference

You will review incoming messages, confirm what a customer is asking for and maintain a clean record of the outcome. If a request is incomplete, you will ask the missing question. If a colleague needs to step in, you will give them enough context to act. If a customer is waiting, you will not leave them guessing about the next step. That is how a service team earns trust in a practical way.

This job also has room for judgment. We want you to spot a recurring issue, suggest a clearer explanation or identify a handoff that is slowing everyone down. You would not be responsible for solving specialist technical problems yourself. Your contribution is making sure the right work reaches the right person and the customer stays informed.

A straightforward match

You should communicate well in writing and on the phone, keep track of several open items and take privacy seriously. We value consistency and willingness to learn more than an impressive list of credentials. If you have handled customer questions before, that is helpful; if you have built these habits elsewhere, we would still like to hear from you.

You would have the chance to learn the rhythm of the accounts you help, which makes it easier to recognize when a new request is genuinely urgent and when a customer simply needs a timely update. Tell us about a time you followed something through for another person. A short, specific example is more useful than a polished script.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person