Customer Service Representative

ESSENTIALDUTIES AND RESPONSIBILITIES:

1. Answering inbound calls for B2B customers.
2. Dialing outbound calls for lead generation or sales support.
3. Handling chat queries and providing email support.
4. Keeping up to date with product knowledge and industry trends.
5. Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested.

Desired Candidate Profile

1. Minimum of 1 4 years of experience in INTERNATIONAL VOICEPROCESS
2. The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
3. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
4. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels ofemployees and management
5. The candidate should have excellent PC skills and should be well versed with Microsoft Products like
6. Excel, Word and Access (optional).
7. Strong attention to details and Good follow up skills.
8. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
9. Flexible to night shifts is mandatory.