Customer Service Representative

Job summary

The Customer Service Representative (CSR) serves as the primary point of contact between the company and its customers. The role involves handling inquiries, resolving complaints, processing orders, and ensuring a positive customer experience at all times. The ideal candidate is friendly, patient, solution-oriented, and able to communicate clearly

Min Qualification: Degree Experience Level: No Experience Experience Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Respond to customer inquiries via phone, WhatsApp, email, or in-person
• Process orders, returns, and exchanges
• Resolve customer complaints promptly and effectively
• Provide accurate information about products and services
• Maintain customer records and update databases
• Follow up with customers to ensure satisfaction
• Escalate complex issues to management when necessary

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving ability
• Good listening skills and patience
• Basic computer knowledge (Microsoft Office, CRM tools)
• Ability to multitask and work under pressure
• Previous customer service experience is an advantage