Customer Service Representative

Description Customer Service Representative

Full Location: Remote - BG

Customer Service Representative is Home Office Based with English At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives to join our team.

Responsibilities

• Providing daily contact with end users of products and services;
• Providing feedback to end users after request or after processing a specific case;
• Maintaining up-to-date information in the database about performed activities and operations;
• Operating with specialized software to provide queries and support for work systems.

Requirements

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop;
• Positive attitude, desire to learn new skills and a strong work ethic;
• Previous experience in Customer Service is preferred but not mandatory.

What We Offer

• Highly competitive remuneration package;
• Remuneration package includes Base Gross Monthly Salary of 818.07 € during the training period, 869.20 € during the rest of the probation period and 971.45 € post probation period;
• Opportunity for Performance Incentive after the initial training period has been completed of up to 306.78 € Gross Monthly;
• Opportunity for Sales Through Service Incentive which is unlimited and can be earned in addition to the base salary and the Performance Incentive;
• Opportunity for Retention Bonus which is up to 224.97 € Gross and is paid quarterly;
• Working hours time range: Monday - Sunday 10:00h - 23:00h;
• Fully paid Induction Training and ongoing development, support and mentorship;
• Food vouchers;
• Benefits – employee assistance program, additional health insurance, discounts and perks;
• Multinational environment.

Only short-listed candidates will be contacted.

If this sounds like a challenging opportunity to you, don’t miss out! Training Classes are forming now! We have limited slots. So, apply now and SECURE your spot!

About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.