Customer Service Representative

Help people connect. Solve problems. Make every interaction count.

Why You'll Love This Role

As a Customer Service Registration Clerk I with Hanover Park Park District, you'll be one of the first people our residents meet when they visit, call, or contact the District. You'll help customers register for programs, answer questions, solve problems, and connect them with the parks, facilities, programs, and services that make our community thrive. This position is perfect for someone who enjoys helping others, learning new things, and providing outstanding customer service in a fast-paced environment.

Compensation & Perks

Pay: Starting at $15.50 per hour

Benefits & Perks:

• Paid time off
• Flexible part-time scheduling
• FREE Centre Court Athletic Club fitness membership
• Program and facility discounts (based on eligibility)
• Professional development opportunities
• Opportunity to serve and positively impact the Hanover Park community

Schedule & Hours

• Up to 19 hours per week
• Evening and weekend availability is strongly preferred
• Current hiring need is focused on evening and weekend coverage
• Additional hours may be available to cover staffing needs, special events, and seasonal operations

What You'll Do

• Provide exceptional customer service to residents, visitors, members, and program participants.
• Process program registrations, memberships, facility reservations, passes, and related transactions.
• Answer phones, respond to questions, and direct customers to appropriate staff when needed.
• Accurately process cash, checks, and credit card payments.
• Stay informed about Park District programs, events, facilities, policies, and services.
• Identify customer needs, resolve issues professionally, and properly escalate concerns when necessary.
• Maintain accurate records and utilize registration software and other office systems.
• Assist with general office support, administrative tasks, and special projects as assigned.
• Help maintain a welcoming, organized, and professional customer service environment.

What We're Looking For

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, recreation, or office experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, courteous, and solution-oriented in challenging situations.
• Ability to learn and maintain knowledge of all District programs, facilities, services, and events.
• Strong problem-solving skills and sound judgment.
• Ability to work independently while collaborating effectively with staff throughout the organization.
• Comfortable using computers, software systems, phones, and other office equipment.
• Ability to accurately handle money and process transactions.
• Dependable, punctual, adaptable, and customer-focused.

What Makes Someone Successful in This Role?

The most successful Customer Service Representatives are:

• Customer-focused and passionate about helping others.
• Strong problem solvers who can think critically and remain calm under pressure.
• Proactive and willing to take initiative rather than waiting to be told what to do.
• Knowledgeable about District programs, services, facilities, and events.
• Comfortable identifying when an issue should be escalated and ensuring customers are connected to the appropriate staff member.
• Team-oriented professionals who represent the District positively in every interaction.

Why Hanover Park Park District?

Hanover Park Park District is committed to enriching lives through quality parks, programs, facilities, and services. We value teamwork, community service, innovation, and exceptional customer experiences. Every interaction matters, and our Customer Service team plays a critical role in creating positive experiences for the residents we serve.

Ready to help connect our community to recreation, wellness, and fun? Apply today!

Hanover Park Park District is an Equal Opportunity Employer.

Pay: From $15.50 per hour

Expected hours: No more than 19.0 per week

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Hanover Park, IL 60133 (Required)

Work Location: In person