Customer Service Representative

Customer Service Representative
Contract to Hire role

Job Responsibilities:

· Serve as the primary point of contact for customers, addressing inquiries and resolving issues effectively.
· Coordinate with internal teams to manage shipping schedules and ensure on-time deliveries.
· Input and maintain accurate customer information and records in our database.
· Assist customers in understanding our services, including temperature-controlled shipping options.
· Collaborate with logistics personnel to ensure compliance with safety and operational standards.
· Monitor shipments and provide updates to customers as needed.
· Handle customer complaints with empathy and professionalism, striving for resolution and customer satisfaction.
· Participate in training sessions and contribute to process improvement initiatives.
Essential Qualifications:
· Bachelors Degree
· Strong verbal and written communication skills.
· Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
· Ability to multitask and manage time effectively in a fast-paced environment.
· Strong analytical and problem-solving abilities.
· Customer-focused mindset with a passion for delivering exceptional service.
Desired Experience:
· Previous experience in customer service or a related field, preferably in the logistics or transportation sector.
· Familiarity with temperature-controlled shipping practices is advantageous.
· Experience working in a team-oriented environment with diverse personalities.

Pay: $20.00 - $23.00 per hour

Work Location: In person