Customer Service Representative

Job Overview

We are seeking an energetic, detail-oriented, and customer-focused Customer Service Assistant to join our printing company team! This role is ideal for someone who enjoys working directly with customers, has strong organizational and communication skills, and has experience with graphic design and print production.

As a Customer Service Assistant, you will be a key point of contact for customers throughout the printing process—from receiving orders and answering questions to reviewing artwork, coordinating production details, and ensuring projects are completed accurately and on time. Your ability to provide excellent customer service while understanding design files and printing requirements will help create a smooth and positive experience for every client.

This is an exciting opportunity for someone who enjoys a fast-paced, creative environment and wants to combine customer service, administrative, graphic design, and print production skills.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and in person
• Assist customers with printing orders, product options, pricing questions, turnaround times, and order specifications
• Receive, review, and organize customer artwork and digital files for print production
• Communicate with customers regarding artwork requirements, file issues, revisions, proofs, and approvals
• Perform basic graphic design and file preparation for business cards, flyers, brochures, signs, banners, labels, promotional materials, and other printed products
• Use Adobe Creative Cloud applications such as Adobe Illustrator, Photoshop, and InDesign to edit, format, and prepare artwork for production
• Check files for common print-production issues such as incorrect dimensions, resolution, bleeds, margins, colors, and missing fonts or images
• Prepare digital proofs and communicate revisions to customers in a clear and professional manner
• Enter customer orders accurately and maintain organized records of projects, files, invoices, and communications
• Coordinate with the production team to ensure customer specifications and deadlines are clearly communicated
• Follow up on orders and provide customers with updates regarding production and completion
• Assist with invoicing, payments, estimates, and other administrative tasks as needed
• Manage multiple customer projects simultaneously while maintaining accuracy and attention to detail
• Maintain a professional, organized, and welcoming customer service environment

Qualifications & Experience

• Previous customer service, administrative, printing, or office experience preferred
• Graphic design experience is strongly preferred, particularly in a print-production environment
• Proficiency with Adobe Illustrator, Photoshop, and/or InDesign
• Understanding of basic print design concepts, including CMYK vs. RGB, resolution, bleed, trim, margins, and file formats
• Strong computer skills and familiarity with Microsoft Office, email, spreadsheets, and other productivity software
• Experience with print-shop software, order management systems, or QuickBooks is a plus
• Excellent verbal and written communication skills
• Professional phone etiquette and strong active-listening skills
• Exceptional attention to detail and ability to identify errors before files go into production
• Strong organizational skills with the ability to prioritize multiple projects and deadlines
• Ability to work independently while also collaborating effectively with customers, designers, and production staff
• Comfortable working in a fast-paced environment where priorities may change throughout the day
• Bilingual abilities are a plus

What We're Looking For

The ideal candidate is someone who enjoys helping people, has an eye for design, and understands the importance of accuracy in the printing process. You should be comfortable communicating with customers, working with design files, solving problems, and coordinating multiple projects from start to finish.

If you are friendly, dependable, creative, detail-oriented, and enjoy seeing projects come to life from a digital design to a finished printed product, we'd love to hear from you!

Join our team and become an important part of delivering high-quality printing and exceptional customer service to our clients every day.

Pay: $13.00 - $17.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Flexible schedule

Work Location: In person