Customer Service Representative

Customer Service Representative

Thomas Goldkamp Inc. — Ambler, PA

Thomas Goldkamp Inc. is a family-owned and operated industrial supply distributor located in Ambler, PA. We have been serving businesses and customers since 1966, representing manufacturers including Sealed Air, 3M, and many others.

We are looking for a Customer Service Representative to join our small, friendly office team. This is a full-time position that involves working directly with customers, assisting our sales representatives, entering orders, and helping with the day-to-day operations of the business.

What You'll Do

• Answer incoming customer phone calls and help determine the products or services they need
• Provide product information and assist customers with questions and problems
• Work with our sales representatives to help meet customer needs
• Enter customer orders accurately and efficiently
• Handle daily billing
• Maintain organized customer and order records
• Perform general office and filing duties
• Communicate with customers, vendors, and coworkers by phone and email
• Provide friendly, professional customer service throughout the ordering process

What We're Looking For

The ideal candidate is dependable, organized, detail-oriented, and comfortable communicating with customers over the phone. Industrial supply experience is helpful but not required—we are willing to train the right person on our products and systems.

Qualifications include:

• Strong communication and customer service skills
• Comfortable answering and making phone calls
• Good attention to detail and accuracy
• Proficiency with Microsoft Office
• Ability to learn new products and computer systems
• Organized approach to filing, order entry, and general office work
• Reliable attendance and a willingness to be part of a small team

What We Offer

• Full-time, Monday–Friday
• 8:30 AM–4:45 PM
• Competitive pay
• Health care benefits
• 401(k) plan
• Stable, established family-owned business
• Small office environment
• Training provided for company products and procedures

If you're looking for a stable, Monday–Friday position where you can build relationships with customers and become an important part of a small team, we'd like to hear from you.

Apply today to join Thomas Goldkamp Inc.

Pay: $18.00 - $20.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person