Nux Logistics
Customer Service Representative
1 month ago
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Important information
Contract type:
Permanent
Location:
Kerala, India
Work mode:
Onsite
Published on:
25 September 2026
What they need
For Dubai based Logistics & Shipping company back office located in Valiyannur, Kannur, Kerala
Key responsibilities
- Respond to customer inquiries by phone, email, or chat.
- Track shipments and provide delivery updates.
- Coordinate with transport, drivers, and operations teams.
- Investigate delays, missing shipments, and delivery issues.
- Record customer interactions and update system information.
- Follow up on open cases until resolved.
- Identify recurring issues and suggest service improvements.
Requirements
- Customer service experience, preferably in logistics.
- Clear written and verbal communication.
- Comfortable using email, spreadsheets, and customer service systems.
- Able to manage multiple inquiries and prioritize urgent cases.
- Strong problem-solving and teamwork skills.
Pay: ₹12,000.00 - ₹13,500.00 per month
Work Location: In person
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