Customer Service Representative

About Us: General Welding is a full-service distributor offering industrial, medical, and specialty gases. We provide high-quality products and supplies to customers in the welding, industrial, medical, and beverage industries, backed by a century of expertise and commitment to quality.

Job Summary: We are seeking a dedicated Customer Service Representative to join our team. This role involves handling incoming calls, scheduling and processing orders, processing credit card payments, and assisting with various office tasks.

Key Responsibilities:

• Answer and route incoming calls, addressing customer inquiries and concerns.
• Accurately process customer orders based on phone calls and/or purchase orders, ensuring all details are correctly entered into the system.
• Manage credit card payments maintaining accurate records of transactions.
• Provide excellent customer service, responding to customer needs and resolving issues.
• Maintain accurate records of all customer interactions, orders, and payments..
• Assist with general office tasks such as filing, data entry, and projects as needed.
• Work with other departments to ensure seamless operations and customer satisfaction.
• Utilize industry-specific software to manage orders and customer information.
• Suggest improvements to enhance customer service and office efficiency.

Qualifications:

• High school diploma or GED required.
• Basic knowledge of Microsoft Excel and Word.
• Familiarity with Google Workspace (Gmail, Google Docs, Google Sheets, etc.).
• Comfortable answering phones and providing excellent customer service.
• Previous experience in an office environment is preferred but not required.
• Strong communication skills, problem-solving abilities, and multitasking skills.
• Willingness to learn and adapt in a dynamic work environment.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Westbury, NY 11590 (Required)

Work Location: In person