Customer Service Representative

ROLE DESCRIPTION:
As a Customer Service Representative - Dylan LaFollette- American Family Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and service-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Property, Casualty, Life and Health License preferred.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule
• Life insurance
• Paid time off

Work Location: In person