Customer Service Representative

ABS Foodservice | Customer Service and Operations

The Customer Service Representative is a central point of contact for customers and vendors and helps keep foodservice orders, deliveries, invoices, and account records accurate. This role works closely with purchasing, warehouse, drivers, sales, and management to resolve issues promptly and support dependable service to schools, child care programs, and other customers.

Customer service and order processing

• Answer calls and respond to customers and vendors professionally; record and route messages when colleagues are unavailable.
• Receive and enter customer orders accurately in NECS, following the next business day delivery process and any customer skip day instructions; print pick lists.
• Document product, brand, substitution, and delivery requests on the appropriate order records and relay them to purchasing or the warehouse supervisor as needed.
• Follow up on order questions, shortages, returns, and complaints; gather the relevant details, inform a supervisor promptly, and keep the customer updated on next steps.

Delivery and invoice coordination

• Coordinate end of day order routing using customer priorities, delivery time windows, and location, in consultation with the warehouse team.
• Review picked orders for possible backorders when inventory is available; correct invoices before printing and attach each invoice to its pick sheet.
• Collect signed invoices from returning drivers, including multiple invoices for a customer when applicable. Research returns, refusals, mispicks, damage, and delivered items missing from an invoice; make authorized corrections.
• Scan and email finalized invoices through NECS, file supporting documents, and update accounts receivable records after delivery.

Work Location: In person