Customer Service Representative

Minuteman Press is looking for a Customer Service Representative. In this role, you will interact directly with our business clients, maintain accurate customer records in our database, and communicate clearly with our production department to ensure client needs are met.

Our primary clientele are local businesses, organizations, or individual professionals needing print promotional and design services to help promote their businesses.

**Important Note: Please read this entire posting before applying for this position.

We are looking for someone with an upbeat attitude who enjoys coordinating with people and can present our company in a positive and supportive manner.

Is this you?

The ideal candidate will have experience in a professional customer-facing role, strong verbal and written communication skills, and experience with data entry.

Primary Responsibilities:

• Assisting customers via telephone, email, and in person at our office with their print, promotional, and design projects
• Entering orders into our proprietary management software, which we will train you on how to use
• Customer correspondence through the order process
• Researching and communicating with Vendors to produce promotional materials
• Maintaining customer billing and A/R
• Assisting with electronic marketing and social media

Secondary Responsibilities:

• Assisting the production team within the Print and Bindery department
• Vendor relations
• Filing completed orders
• Following up and updating inactive contacts/customers

Requirements:

• Previous experience in Customer Service / Inside Sales
• Excellent communication skills, verbal and written
• Strong organizational skills with an ability to multitask
• Experience with Microsoft Windows & Microsoft Office
• Familiarity with Adobe Acrobat Reader
• Solid logical thinking and problem-solving skills
• Exceptional attention to detail
• Professional appearance and attitude

Sales or marketing experience is highly preferred, and prior printing or design experience is a bonus. The ability to manage social media accounts is also a plus.

We will train the right person. If you are enthusiastic, enjoy working with people, and are looking for a great opportunity in an exciting industry, please submit your resume.

Compensation will be commensurate with experience.

Pay: $19.00 - $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person