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CUSTOMER SERVICE REPRESENTATIVE

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Onsite

CUSTOMER SERVICE REPRESENTATIVE

ECOSHIFT CORPORATION

CUSTOMER SERVICE REPRESENTATIVE

Skills

Sales Ops

1 month ago

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Important information


Contract type:

Permanent

Salary:

₱240,000 – ₱300,000 / year

Location:

San Juan City, Metro Manila, Philippines

Work mode:

Onsite

Published on:

26 September 2026

What they need


About the role

The Customer Service Representative is responsible for handling client inquiries and concerns, received via email or phone, to ensure customer satisfaction.

Key responsibilities

  • Handle day to day inbound customer calls, orders and inquiries from various channels and forward to designated Sales Associates
  • Generate, manage and endorse leads to Sales Associates
  • Monitor ticket completion of assigned sales associates
  • Conduct daily outbound lead-generating activities
  • Troubleshoot customer issues
  • Conduct periodic test calls to clients, audit and surveys
  • Consult with the Immediate Head regarding other work-related concerns for prompt and appropriate resolutions
  • Handle customer complaints, product concerns, and after-sales support

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