Customer Service Representative

Springfield, NJ

$23.00–$25.00 per hour | Monday–Friday, 8:00 AM–5:00 PM | Temp-to-Hire

Job Summary

We are seeking a Customer Service Representative to join our team in Springfield, NJ. We are looking for a dependable, professional individual who enjoys working with customers, has strong computer skills, and can effectively troubleshoot and resolve customer issues.

The ideal candidate is organized, detail-oriented, communicates well, and is comfortable working with Microsoft Office and computer-based systems.

Responsibilities

• Provide excellent customer service by phone and email
• Answer customer questions regarding products, orders, deliveries, and service
• Enter and maintain accurate customer and order information
• Investigate customer concerns and identify appropriate solutions
• Follow up with customers to ensure issues are resolved
• Communicate effectively with customers and internal departments
• Process and update information using computer systems
• Perform data entry and general administrative tasks
• Maintain accurate records and documentation
• Prioritize multiple customer requests while maintaining accuracy and professionalism

Qualifications

• Previous customer service experience preferred
• Strong computer skills and ability to learn new software
• Proficiency with Microsoft Office, Outlook, Word, and Excel
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to handle customer concerns professionally and calmly
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize
• Dependable, punctual, and professional
• Manufacturing or building-products experience is a plus

Schedule & Pay

• Monday–Friday, 8:00 AM–5:00 PM
• $23.00–$25.00 per hour
• Temp-to-Hire
• Full-time opportunity

Apply Today

If you are a customer-focused professional with strong computer skills and excellent communication abilities, we encourage you to apply!

Job Type: Full-time, Temp-to-Hire