Customer Service Representative

A Customer Service Representative (CSR) acts as the primary frontline contact between a company and its customers, resolving issues, answering inquiries, and ensuring overall customer satisfaction. Core Responsibilities Communication: Answer customer questions via phone, email, live chat, or social media. Problem-Solving: Troubleshoot and resolve product or service complaints with empathy and efficiency. Order Processing: Handle transactions, process returns, issue refunds, and update account information. Documentation: Log detailed notes of customer interactions and resolutions into internal CRM (Customer Relationship Management) databases. Collaboration & Escalation: Forward complex technical or billing issues to supervisors or specialized departments when necessary. Key Qualifications & Skills Communication Skills: Clear verbal and written communication with a patient, positive tone. Empathy & Patience: Ability to listen actively and de-escalate frustrated customers. Technical Aptitude: Comfort navigating multi-channel support software, databases, and general office tools. Time Management: Capability to multitask and work efficiently in a fast-paced environment. Education: Typically requires a high school diploma, with relevant customer service or call center experience preferred.

Pay: ₹10,558.54 - ₹34,684.61 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person