Customer Service Representative

Customer Service Representative - Manufacturing

We are currently recruiting for a Customer Service Representative to join our client’s team. This position would be ideal for someone with strong customer service and order-processing experience who is comfortable working with strong math skills, comfortable calculating measurements and working with detailed product information.

The successful candidate will work directly with customers, answering product inquiries, preparing quotes, processing orders and invoices, and ensuring customers receive accurate and timely service.

Responsibilities

• Respond to customer inquiries by phone and email
• Answer questions regarding products, pricing, availability, and orders
• Prepare and process customer quotes, orders, and invoices
• Enter and maintain accurate customer and order information
• Assist customers in determining appropriate product requirements
• Work with measurements and perform basic calculations, including square-foot calculations
• Develop a good working knowledge of the company’s products
• Work with internal departments to ensure customer orders and requests are handled accurately
• Follow up with customers regarding orders, questions, or concerns
• Resolve customer service issues in a professional and timely manner
• Maintain positive relationships with new and existing customers
• Complete general administrative and data-entry duties as required

What We’re Looking For

• 2+ years of customer service, order desk, or inside sales support experience
• Strong math skills and confidence working with measurements and dimensions
• Experience preparing quotes and processing customer orders
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Comfortable learning technical product information
• Good computer skills, including Microsoft Office
• Experience working with an ERP or order-entry system would be an asset
• Manufacturing, industrial, construction, or building-products experience would be an asset, but is not required

We are looking for someone who is friendly, professional, organized, and comfortable working with both customers and numbers. If you enjoy helping customers, have strong attention to detail, and are confident working with measurements and calculations, we would like to hear from you.

Please apply with an updated resume for consideration.

Pay: $48,000.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Work Location: In person