Customer Service Representative

About the role

The Customer Service Representative is responsible for supporting the day-to-day customer experience by handling inquiries, processing orders, returns, and refunds, and ensuring timely resolution of customer concerns. The role focuses on providing prompt and professional assistance, maintaining strong product knowledge, supporting sales through engaging customer interactions, and coordinating order fulfillment to ensure a seamless and positive online shopping experience.

Key responsibilities

• Respond to customer chats and inquiries promptly, addressing concerns in a courteous and professional manner
• Process returns and refunds accurately in accordance with company policies
• Curate engaging customer messages and responses to help drive sales and increase conversion
• Maintain strong product knowledge to effectively assist customers and resolve inquiries
• Process customer orders and monitor fulfillment lead times to ensure timely and accurate delivery

About you

• At least 1 year of experience in customer service, e-commerce, or a related role
• Strong written and verbal communication skills
• Customer-focused mindset with the ability to handle concerns professionally
• Basic knowledge of e-commerce platforms, order processing, and online payment systems
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• Amenable to working on a rotational shift, including weekends and holidays if needed
• Background in beauty, cosmetics, or personal care products, with understanding of product trends, seasonal demand, and consumer preferences
• Experience in digital marketing or online campaign management specific to marketplace platforms

About us

Konnet International Philippines, Inc. operates as a technology and beauty retail company, providing software development, IT solutions, and digital innovation services to both local and international clients, helping businesses thrive in the digital era. Additionally, the company supports thousands of cosmetic and beauty brands with a portfolio of over 25,000 SKUs, distributing products through apps, e-commerce platforms, TikTok, and offline stores.