Customer Service Representative

Overview
We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the primary point of contact for clients, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, computer literacy, and the ability to handle various client interactions related to medical equipment, vaccines, injectables, services, and biomedical repair scheduling. This position offers an engaging environment where your interpersonal skills and technical knowledge will contribute to delivering outstanding customer experiences.

Responsibilities

• Communicate effectively with clients via phone and other channels to address inquiries and provide information about products and services.
• Manage outbound calling to schedule biomedical repairs, follow up on service requests, and promote relevant products such as medical equipment, vaccines, and injectables.
• Maintain accurate records of client interactions and service requests using computer systems.
• Assist clients in scheduling appointments for biomedical repairs or service appointments related to medical equipment and vaccines.
• Provide clear guidance on product usage, service procedures, and troubleshooting as needed.
• Collaborate with internal teams to ensure timely resolution of client issues and efficient scheduling of repairs or services.
• Stay informed about product updates, company policies, and industry regulations to deliver accurate information to clients.

Qualifications

• Proven experience in customer service or a related role, preferably within healthcare or medical equipment industries.
• Excellent communication skills, both verbal and written.
• Strong computer literacy with proficiency in using various software applications and CRM systems.
• Ability to handle multiple tasks efficiently while maintaining professionalism under pressure.
• Outgoing personality with a customer-focused attitude.
• Ability to work independently as well as part of a team.
• Knowledge of medical equipment, vaccines, injectables, or biomedical repair processes is a plus but not mandatory.

Join our team as a Customer Service Representative if you are passionate about helping clients navigate complex services and enjoy working in a dynamic environment that values professionalism and technical competence.

Pay: $15.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance

Application Question(s):

• Do you have 3+ years of experience in outbound calling, inside sales, or customer service with order processing?
• Have you stayed in any single customer service or call center role for 3+ years?
• What was your monthly or annual sales/upsell goal in your most recent role, and what percentage did you typically hit?
• What is the total dollar value of upsells or additional sales you personally generated, and over what time period?

Work Location: In person