Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our service. The ideal candidate should possess strong communication skills, a customer-centric attitude, and the ability to analyze information effectively.

Duties

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, and policies.
• Analyze customer needs and offer appropriate solutions.
• Perform data entry tasks to maintain accurate customer records in our system.
• Handle complaints and resolve issues efficiently while ensuring customer satisfaction.
• Collaborate with team members to improve service delivery and support processes.
• Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.

Qualifications:

• Minimum of 2 years of customer service experience, primarily phone-based.
• Strong preference for experience in a service-based industry (appliance repair, HVAC, plumbing, electrical, etc.).
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills and experience with scheduling software.

Join us as we strive to provide outstanding service and create lasting relationships with our customers!

Pay: $12.00 - $14.00 per hour

Work Location: In person