Renrui HR
Customer Service Representative
Skills
1 month ago
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Important information
Contract type:
Freelance / Contract
Work mode:
Onsite
Published on:
28 September 2026
What they need
Respond to player inquiries promptly and professionally.
Help resolve gameplay, account, payment, and technical issues.
Guide players on game features, rules, strategies, and promotions.
Record and track player issues using customer support tools.
Work with development and QA teams to resolve complex issues.
Monitor player feedback to identify areas for improvement.
Stay updated on game changes, new features, and promotions.
Help improve support processes and resources.
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